Job Description
Telephone Agent - Auckland
Reports to: Team Leader
Responsible to: Call Centre Manager

Role and responsibilities:
 The position of Customer Service Representative will involve both outbound and inbound work, and may include a range of other tasks and responsibilities. Other opportunities also exist, once appropriately skilled, for those that prove they have excellent customer service skills, can pick up information quickly and thoroughly, can communicate well with both customers and team members and prove themselves to be a reliable member of the team.
The main duties of this position include but are not limited to:

* Making and answering calls in a polite and responsible manner;
* Completing all related documentation and data entry to a high standard;
* Maintaining the Employer’s filing and other systems;
* Clearing message managers/text messages for various campaigns;
* General office duties and mail fulfilment

You will be involved in a range of work, such as conducting telephone surveys, promoting things over the phone, answering the phone lines for various 0800 numbers, appointment setting etc. A large percentage of work over the next few months will be selling Christmas cards on behalf of a major NZ charity. You will need to be comfortable talking to a wide range of people and not scared of asking for a sale or lead. You will need to have a clear and polite telephone manner and the ability to relate to, and communicate with, all types of people. Your English language skills must be of a very high standard.

In general, campaigns will be of various types but broadly fit into two categories – inbound and outbound. Campaigns include but are not limited to:

* Fundraising for a charity;
* Selling a product for a business;
* Undertaking a market survey;
* Help desk answer service;
* Order lines
* Reception/switchboard services

It is likely you will participate in all types of work as listed above.

You will perform all duties incidental to this position and all other duties reasonably within your capabilities as are directed by your manager on behalf of the Employer from time to time. During working hours it is important to our company that you devote the whole of your time, attention and abilities to carrying out your duties to the best of your abilities and according to the instructions given by your manager. This ensures that whatever campaign or service you are assigned to; calls are serviced in the best possible manner to ensure that the results provided to Telelink Ltd are the best that can be achieved.

The hours available can range from 12-40 hours per week. Positions will generally start as casual positions, with permanent positions being offered to suitable employees as vacancies occur.

Remuneration is at an hourly rate plus bonuses. Bonuses vary from campaign to campaign depending on the contract we have with the customer and the level of skill required for the job. As these change from job to job we will provide you with current details at the interview stage. Hourly remuneration will be reviewable on a regular basis and will be based on your skills and performance.