Why choose Telelink?
Quality of service
We’re committed to providing our customers with the best service possible.
It’s our business to make your business the best that it can be. Our call
centre staff undergo on-going training and call monitoring to ensure that
service levels are maintained and to look at how we can make our service
even better.
Economies of scale
Since Telelink services a number of different organisations our infrastructure
costs are spread across the whole client base, resulting in a lower cost
per call handled. Having call centres in Auckland and Wellington allows
us to handle fluctuating call volumes without the cost of overstaffing.
It also provides the potential for geographical call distribution, which
can result in significant savings for our customers on 0800 and toll call
charges.
Reliability
We provide our customers with a comprehensive and reliable service where:
* costs are clearly identified
* service levels are clearly defined and monitored
* regular reports are made to ensure maximum awareness of performance.
Our dual call centres also provide customers with the contingency of
having a back up call centre in the event of a disruption to essential
services in one centre.